Meritech
Meritech is an IOT app that allows technicians to diagnose, support and update a proprietary hand washing machine.
The Problem
Technicians responsible for maintaining Meritech’s handwashing machines faced several challenges:
- Remote Management Limitations: Many machines were installed in areas without consistent internet access, making remote diagnostics impossible.
- Lack of Standard Communication Protocols: The proprietary technology used in the machine controller didn’t support APIs, complicating software integration.
- Machine Tracking Difficulties: There was no centralized way to monitor machine performance, track events, or prevent potential malfunctions.
The development posed unique challenges, including hardware constraints, as the machine controller relied on fringe technology that lacked support for standard APIs. To overcome this, Leenspace worked closely with the hardware team to design a custom communication protocol. Additionally, without physical access to the actual hardware, the team utilized a Raspberry Pi to simulate the machine environment and ensure accurate app functionality.
The Solution
Meritech required a robust mobile app to address these pain points, enabling both remote and local monitoring while supporting preventative maintenance. Leenspace developed a cutting-edge IoT app that seamlessly connected technicians with Meritech’s machines. The app provided:
- Dual Connectivity Modes: Remote access via the internet for connected machines and local access through a machine-generated network for offline scenarios.
- Real-Time Data Monitoring: Live information from the machine’s sensors, including performance metrics and operational status.
- Historical Data Analysis: Comprehensive logs to assist technicians in diagnosing issues and tracking trends over time.
- Event Triggering: Notifications for specific conditions or anomalies detected by the machine.
The Impact
The final app delivered significant benefits:
- Streamlined Maintenance: Technicians could diagnose and service machines proactively, preventing malfunctions and minimizing downtime.
- Local and Remote Flexibility: The app provided comprehensive support for machines in both connected and offline environments.
- Operational Efficiency: Direct access to machine data improved troubleshooting speed and accuracy, enabling technicians to resolve issues faster.
- Enhanced Monitoring: Live sensor data and event triggers empowered technicians to stay ahead of potential issues, ensuring optimal machine performance.
Meritech’s leadership praised the app for its transformative impact on machine management, highlighting its role in maintaining hygiene standards while reducing operational challenges.
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